My device is damaged or not working

We’re committed to quality and want to ensure you have a smooth experience. If your device arrives damaged or isn’t functioning properly, please contact our support team right away by visiting our support page.

 

Include your order number, a brief description of the issue, and photos if possible. If the problem can’t be fixed remotely, we’ll send you a replacement device free of charge so you can stay on track with your treatment.

 

For full details, please see our Return & Exchange Policy